WE TAKE OUR CUSTOMERS PRIVACY SERIOUSLY AND WE WILL ONLY COLLECT AND USE YOUR PERSONAL INFORMATION AS OUTLINED BELOW.

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at [email protected]

COLLECTION OF PERSONAL INFORMATION

1) COMPANY NAME does not sell, share or trade customers personal information collected online with third parties.
When you create a COMPANY NAME account the personal information we collect may include your:
● Name
● Delivery Address
● Email Address
● Telephone Number
● Mobile Number

2) The personal information we collect from you will be used in some or all of the following ways:
● To deliver the products you have purchased from World Bath & Kitchen Sdn Bhd
● To update you on the delivery of the product and for customer support purposes
● provide you with relevant product information
● To process your orders and to provide you with the services and information offered through our website
and which you request

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

  1. We may pass your name and address on to a third party in order to make delivery of the product to you (for example to
    our courier or supplier).
  2.  When you register as a user on World Bath & Kitchen website, we will also use your personal information to send you
    marketing and/or promotional materials from time to time. If relevant, we will allow our sister companies to send relevant
    marketing materials to you.

UPDATING YOUR PERSONAL INFORMATION

  1. You can update your personal information anytime by accessing your account on World Bath & Kitchen website.

 

SECURITY OF YOUR PERSONAL INFORMATION

  1. World Bath & Kitchen ensures that all information collected will be safely and securely stored. We protect your personal information by:
    ● Restricting access to personal information
    ● Maintaining technology products to prevent unauthorised computer access
    ● Securely destroying your personal information when it’s no longer needed for our record retention purposes

 

DISCLOSURE OF PERSONAL INFORMATION

  1. We will not share your information with any other organisations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from World Bath & Kitchen website. In exceptional circumstances World Bath & Kitchen may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. World Bath & Kitchen is committed to complying with the PDPA (Personal Data Privacy Act 2010) and the National Privacy principles.
  2. We may however use your contact information to send newsletters from us and from our related companies.

CHANGES TO THE PRIVACY POLICY
World Bath & Kitchen reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

COMPLAINTS ABOUT BREACHES OF PRIVACY
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at [email protected]

PAYMENT
The full payment for your order (including the product price and applicable delivery charges) is deducted from your Online Internet Banking or credit card method on completion of your order. Delivery will commence once payment has been processed/validated.

We accept payment by Online Internet Banking (Online transfer / Bank In) and Visa, MasterCard and Cash on Self Pickup. To Oversea, Sarawak & Sabah customers, Email Payment Method will be use due to for calculate shipping charges accordingly base on customers orders.

STOCK AVAILABILITY
All goods are offered for sale subject to available stock. If an item is out of stock, we may contact you to offer a substitute. If you do not accept a substitute item and we will refund back your credit/ money that has been charged for an item that is out of stock. If you order goods and some are not in stock, you agree that we may fill that part of your order for which stock is available.

DELIVERY / SHIPPING

  1. Shipping charges within International, kindly please contact us for the shipping rate before online purchase.
  2. The products will be dispatched from us by the working days (Working days: Monday – Friday Excluding Saturday, Sunday and Public Holidays) after confirming your order and receipt of payment. Courier Transmit time is take 4 to 7 days, however some transmit time will be longer, is depend on courier service and area / country.
  3. For non stock items, the estimated delivery time could take longer or we will refund back the money, please contact us for further details. Please note that the status of stock item status may vary from time to time. Products shown on the website are based on stock availability and is on the first come first serve basis.
  4. A signature is required for all deliveries, regardless of any waivers you may have with the shipping company. The person listed on the invoice is required to sign for receipt of the package. All deliveries are made on weekdays, Monday to Friday.
CANCELLATION OF ORDERS
Cancellation of order must be notified via email or phone call within 24hours of order.
Secondly, if our products out of stock, we will automatically cancel your orders within 24 hours notice by via email to inform
customers.

RETURN POLICY

Returns must be done within seven (7) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:

You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).

And the general requirements for returns are as follows:

You have proof of purchase (order invoice number and receipt).

The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.

The product must not have been used or installed or had any data inputted.

Delivery is 7-10 working business days. Due to our short processing time we will not be able to make any changes once your order has been placed. Once your order is processed you will receive an email confirmation. You will be emailed tracking information once your order leaves our warehouse.

 
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