FAQ

Online Order FAQs

  1. Click the Add to Cart button on the product you wish to purchase.
  2. Click Continue Shopping to continue to add other products into the cart or click Checkout to proceed with your payment for the products.
  3. You’ll reach the checkout page where you need to log in to your account using your Username and Password. If you don’t have an account created yet, you need to register an account before you can proceed with payment.
  4. You’ll need to confirm your  Shipping Address  and the Billing Address.
  5. Next, you’ll need to select your shipping method and payment method.
  6. Finally, you’ll need to reconfirm your billing details and agree on the terms and conditions.
  7. Click “Confirm Order” to complete the order.

Please repeat the process to reorder your item and perform a new transaction.

Account

Select ‘Account at the top of the homepage, then select ‘Register to sign up.

To close your account, please contact Customer Support for assistance.

To unsubscribe from our newsletters, select ‘Unsubscribe‘ on your profile page.

Log-in to your account → Click on “Account ” → Edit your account information and Shipping address here.

  1. Click on the Forgotten Password?” button and fill in the email address that was used to register the account in the box.
  2. Click Submit.
  3. A verification code will be sent to you. Once you have received the code, you will be able to choose a new password for your account.

Payment

Credit Card or Debit Card

  • via RazerPay Online Payment Gateway

Cheque or Bank Transfer

  • Bank: HONG LEONG BANK 
  • Bank Account: 1980 0033 498
  • Account Name: WORLD BATH & KITCHEN SDN BHD

Payment will be processed immediately following a successful transaction.

All transactions will be done in Ringgit Malaysia (MYR)

Yes, read more about our commitment to protecting your privacy and personal information in our Privacy Policy.

Returns and refunds

We accept returns of damaged or faulty products. Please contact us via email at [email protected] within 7 working days.

If you have received a damaged or faulty item, please email us at [email protected]. We will assist you in replacing your product or process a refund.

Yes, you can return an item if you have changed your mind.

For a change of mind return, you can either drop your product at our store or post it to us. The postage or delivery cost shall be borne by you. For damaged or faulty items, we will cover the cost of the return. Please notify us immediately.

Your refund will be transferred back into the same account you used to make the purchase.

Please contact or email us at [email protected]

If the item you received is the wrong size or colour, please contact or email us at [email protected] to arrange for an exchange.

Orders and Delivery

There are selected products in-store that are not available online and need to be purchased in-store. If you need help, kindly refer to the helpdesk at our stores for delivery arrangement.

There are selected online products that are not available in our local stores. Our extended online range gives customers access to thousands of products from our network of suppliers. These orders are available via dropshipping, supplied directly from the source to you; or collect-and-go, where we ship directly to you from the supply source.

Delivery costs are calculated at the time of checkout. They vary based on the type of service, size of the product, as well as location it is being delivered.

It depends on the products of your order.  The usual delivery time ranges from 5-10 day.

It usually takes 2 – 3 working days. 

Yes,  only if the order is still on pending status.

  • Please email our Customer Support team at [email protected] with the message title “Request to Cancel Order” for order cancellation.
  • Orders that are in shipping or shipped will not be cancelled.

 

Yes, you can make changes to your order as long as it has not been delivered. Please contact our Customer Support at [email protected], who will assist you with the changes.

If your order has not arrived, please contact our Customer Support at [email protected] and we will look into it for you.

Yes, we offer same-day delivery to selected locations. Please email us at [email protected] to request.

Special Orders allow you to choose from an even bigger range that is currently not available in our product listing. Please contact us for assistance.

We use a range of different freight and transport providers depending on the type of product and where it is being delivered.

Yes, you can change your delivery address. Please contact our Customer Support at [email protected] for assistance.

If there is any item missing from your order, please contact our Customer Support at [email protected] for assistance.

If you have received the wrong item, please contact our Customer Support at [email protected] for assistance.

If you would not be home, you can give the logistic provider or transporter authority to leave the delivery at your doorstep. The provider will then supply a proof of delivery note, including a photo of the item and its placement. 

Yes, you can buy products online and pick them up in-store.

Yes, someone else can pick up your order on your behalf. They will need to provide a copy of the order confirmation in-store when collecting your order. Please notify us prior to collection.

For overseas orders, kindly contact our Customer Support at [email protected] for delivery arrangement.

Yes, you can order products from overseas and have the items delivered to a Malaysian address.

If you are having trouble buying our products online, contact our Customer Support at [email protected] for assistance.

Help

If you’re having trouble signing into your account, please contact us at [email protected] for assistance.

If you’ve forgotten your user name, please contact us at [email protected] for assistance.

Do not worry about it. Kindly email us at [email protected] or call us at +603-9549 8797, and our online support team will be more than happy to assist you.